MENTAL HEALTH RESPONSIVENESS TRAINING
ICG’s Mental Health Responsiveness (MHR) Training equips staff with the skills and confidence to recognise early signs of mental health challenges, respond appropriately, and promote wellbeing in frontline service delivery environments.
This program is designed for both face-to-face (7.5-hour) and virtual (2 x 4-hour) delivery formats, supported by dual facilitators and virtual moderators to maximise engagement, cultural safety, and participant support.
The training integrates evidence-based practice, cultural responsiveness, and trauma-informed principles, drawing on the LOOK, LISTEN, LINK framework
Learning Outcomes
Participants will:
• Understand the spectrum of mental health, mental distress, and wellbeing, particularly within First Nations contexts.
• Recognise early signs and symptoms of mental health problems, including maladaptive coping behaviours.
• Apply the LOOK, LISTEN, LINK mental health response action plan.
• Demonstrate trauma-informed and culturally respectful communication and referral practices.
• Develop personal and collective self-care strategies to build workplace resilience.
• Navigate internal and external support pathways, including culturally appropriate services.
• Reflect on personal biases and cultural considerations when supporting clients and colleagues.
Program Features
• Delivery Mode: Face-to-face or Virtual (Zoom, MS Teams)
• Session Size: 12–25 participants per cohort
• Duration: 7.5 hours (face-to-face) or 2 x 4 hours (virtual)
• Facilitators: Accredited MHFA/AMHFA Instructors, culturally safe and trauma-informed
• Support: Virtual moderator for online sessions, dedicated to technical support and participant engagement
• Customisation: Training content can be tailored to integrate Services Australia’s policies, language, and examples
